9:14
A call comes in
You’re under a sink, with a patient, or on the espresso machine. The phone rings anyway.
Your customers get an answer while you work.
We build and run the website, the calls, the email and the bookings for local businesses. You talk to the people who do the work. Across Metro Vancouver and Vancouver Island, we work with your site and number.
What we take on
Take one job or all of them. Each works on its own, and we run it after launch.
- The websiteShows up when someone nearby searches, and takes the booking or quote request from their phone.
- The receptionistAnswers your phone as your business, takes the address and the problem and books the job.
- The inboxReplies to your email and quote requests within minutes, offering times from your calendar.
- The schedulerHandles moves and cancellations on your calendar once you say yes on WhatsApp.
Found on Google, booked from a phone
It shows up when someone nearby searches for what you do, and it loads on one bar of signal. Google found that 53% of mobile visits are abandoned when a page takes longer than three seconds to load. The booking form or quote request is built in and tested before launch.
What a site includesSee what yours could look like. Nothing you type is saved.
tidewell-plumbing.caExample
Tidewell PlumbingServicesReviewsContact
Burst pipe? We're on our way.
Licensed plumbers in Nanaimo and up the Island. Same-day callouts, upfront prices.
Call usRequest a callout
- Emergency repairs
- Hot water tanks
- Drains and sewer
- Bathroom renovations
“Hot water tank replaced the same afternoon we called.”
Emergency line open 24 hours
It picks up when you can’t
The caller gets your greeting, then it takes their name, the address and what’s wrong. If your calendar has room, it books the job. Anything it can’t sort out reaches you as a message with the details.
- Caller
- Hi, my hot water tank is leaking. Can someone come today?
- Receptionist
- Sorry to hear that. We can get someone out this afternoon. What’s the address?
- Caller
- 1140 Departure Bay Road, in Nanaimo.
- Receptionist
- Got it. Dana can be there at 2:10. Shall I book that?
- Caller
- Yes, please.
Call it now and try to book a plumber. It answers as Tidewell, our example business.
Calls are recorded and end after three minutes.
The four minutes after a customer calls
A call comes in at 9:14. Pick a time to see what happens next.
9:14 A call comes in, 1 of 5
9:14
Answered, in your name
“Tidewell Plumbing, how can I help?” It takes the address and what has gone wrong.
9:15
Tuesday, 2:10 fits
It reads your calendar and offers the first slot that works. The caller says yes.
9:16
Booked for you
It books the job and puts the details on your phone. You don’t need to reply.
9:17
Back to work
The caller gets a text with the time. The details are waiting in your inbox when you’re done.
A 9 pm quote request, answered by 9:02
The reply is in their inbox before they close the laptop, with times taken from your calendar. If an email needs you, like a price it doesn’t know, you get it with a short summary on top.
- From
- Megan H.
- Subject
- Quote for a bathroom reno
- Received
- 9:00 pm
- Replied
- 9:02 pm
Hi Megan, thanks for writing. We can look at the bathroom on Thursday at 10:30 or Friday at 1:00. Reply with the one you want and it’s booked. Tidewell Plumbing
Nothing moves until you say yes
When a customer asks to move or cancel, the request reaches you on WhatsApp first. Reply yes and the change is made and the customer is told. Reply no and nothing changes.
- Scheduler: Megan H. asked to move Thursday 10:30 to Friday 1:00. Move it?
- You: Yes
- Scheduler: Done. Megan has the new time, and Thursday 10:30 is open again.
Used daily by a WHL club
Victoria Royals, WHL
Coaches and players at the Victoria Royals go over video together, live, on a platform we built and still run.
Your site gets the same release process and the same daily checks.
Read the caseStart with one
Start with the receptionist on the site you have, or with a new site, and add the rest when you want it. Each is a fixed price to set up, then a monthly plan.
- The receptionist
Answers your phone, the chat on your site and your email, and offers times from your calendar. It runs on the site and the number you already have.
- The website
A site that shows up on Google and takes bookings. We host it and look after it every month. Add the receptionist to it any time.
- The website and the receptionist
Both, built together, so the receptionist answers from the same facts your site shows.
- The scheduler
Added to any package with the receptionist. It keeps your book up to date, and nothing changes until you say yes on WhatsApp.
Before you ask
Anything else, email studio@quadbalance.com.
Yes. It works with the site and the phone number you already have, so there is nothing to rebuild. If you want a new site later, the receptionist moves to it.
It takes a message and sends it to you straight away: the caller’s name, their number and what they need. It answers from what you tell us about your business, and its answers are checked before a customer hears them.
Usually, yes. We connect to the booking system, calendar or till you already use and leave it where it is. Tell us what you run on the first call and we’ll say right then if there’s a problem.
Yes. We build online booking, quote requests, ordering and intake forms. If your business needs something custom behind the site, we build that too.
Most sites launch two to four weeks after our first call. The receptionist and the scheduler are set up in the same project, and we tell you up front if anything will take longer.
Yes. The domain is yours and so is everything on the site. If you ever leave, we hand over the files and the logins.
Every site is set up for local search: your Google Business Profile, the areas you serve and the details Google looks for. We don’t promise rankings, because nobody honestly can.
Yes. You tell us about the business on a call and we write it the way you’d say it. You approve every word before it goes live, and the receptionist answers from the same facts.
The monthly plan covers hosting, security updates, monitoring and edits. If something breaks, we usually know before you do.
Tell us what slips through
The people who would do the work read every message. We reply within one business day to set up a short call.